Exchange Refund and Returns Policy

Prayosha adheres to the highest quality standard and takes great care in deliveries. Still, you want to exchange the product, please note below the exchange policy:

  • Prayosha products are eligible for exchange within 3 days of delivery if the product is not used or washed.
  • The product is not eligible for exchange or return unless the product delivered has a quality/manufacturing defect or has been delivered broken. The customer is requested to share the product pictures clearly showing the issue, sending the same to the contact number given below.

If your purchase meets the exchange criteria above, please contact our customer care team within 48 hours of delivery.

  • Call or WhatsApp at 9227251938
  • Monday – Saturday 11 AM to 6 PM.
  • Email at contact@theprayosha.com
  • For damage/quality issues and if you have received a different product from what you have ordered please provide the order number and image of the defective item along with the packaging it was received in.

Refund Policy


In case the ordered item does not reach the customer within 30days, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer’s doorstep.

Return Policy

The products can be returned without invoking any reason. The product should be returned in good condition, in the original bag or box, unused and unleased.

It is not accepted for return products that show physical changes, bumps, scratches, chippings, etc. The return of the products will be made at the expense of the customer. Prayosha will return the value of products within 14 days from the date of receipt of the return.

Cancellation Policy

As an enterprise, we believe in 100% customer satisfaction. In case you wish to cancel an order due for any reason write to us at contact@theprayosha.com within 24 hours of ordering.

You can send the parcel to the address below:
Devardhi,
102, Exult Shoppers,
Vesu, Surat, 395007
9328899720/8000654881

In case the ordered item does not reach the customer within 30days, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer’s doorstep.

Return Policy

 

The products can be returned without invoking any reason. The product should be returned in good condition, in the original bag or box, unused and unleased.

It is not accepted for return products that show physical changes, bumps, scratches, chippings, etc. The return of the products will be made at the expense of the customer. Devardhi will return the value of products within 14 days from the date of receipt of the return.

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